PHANTOM ERROR
PHANTOM ERROR
STORE & SHIPPING UDPATE!
Our website is currently closed for updates and will remain closed until further notice. At this time, we are hoping to reopen by March 9th, but there may be delays, so the reopening date is not guaranteed at the moment.
For shipping information, please read below.
CitrusCon update: CitrusCon items with sticker sheets (including the group sticker sheet only) are currently delayed by approximately 1 week to 1.5 weeks while we wait for the sticker sheets to arrive.
Current Shipping Status: Last updated February 26th, 2026!
March 1 – March 31
Production month: No pre-order shipment during this production window.
March 2 – March 20
Shipping window for in-stock orders only. Does NOT include any pre-order or reservation items (including February and March reservations).
March 23 – March 31
Convention preparation for SakuraCon. Shipping will continue as time allows, but may be slower.
April 1 – April 7
Out of office — Attending SakuraCon. No shipping processed; email responses will be delayed.
April 8 – April 13
Pre-order fulfillment for all February reservations. Orders will ship once inventory has been received and processed. If items arrive earlier than expected, shipping may begin at the end of March; however, early fulfillment is not guaranteed.
April 14 – April 20
Convention preparation for KawaiiKon. Shipping will continue as time allows, but may be slower.
April 21 – April 28
Out of office — Attending KawaiiKon. No shipping processed; email responses will be delayed.
May 4 – May 8
Shipping window for remaining February pre-order reservations. Does NOT include March reservations.
Pre-orders / reservation items (important)
- Pre-orders follow a different shipping schedule, as they are reservation items.
- If you place in-stock items together with pre-orders (or multiple pre-orders with different release dates), your order will not ship until all items have arrived.
CONTACT US
We do our best to respond within 24–72 business hours.
Please note that response times may be slightly longer during convention weeks or peak holiday periods.
Business Hours:
10:00 AM – 6:00 PM (Monday–Friday)
Closed on weekends, holidays, and during convention travel.